Frequently Asked Questions
Where are you based?
We operate as an online business based in Cape Town, South Africa, and deliver nationwide and across Southern Africa. All of our products are shipped from our warehouse in Cape Town.
What is the benefit of having a greenhouse?
A greenhouse allows you to extend your growing season year round, protect plants from wind, frost, hail, and pests, regulate temperature and humidity, and grow a wider variety of plants more successfully.
Are your greenhouses suitable for different weather conditions?
Yes. Our greenhouses are specifically designed for South African weather conditions. Our UV-treated twin-wall polycarbonate panels withstand strong sun, wind, hail, and cold weather while providing insulation and light diffusion for optimal plant growth.
Do I need a foundation for my greenhouse?
Yes. A solid and level foundation is essential for stability and longevity. Our greenhouse base frame can be secured to concrete, brick, pavers or a perimeter foundation, or buried directly into a soil base. We supply both an anchor kit/anchor legs in our shop to secure your greenhouse frame to a built foundation or directly into the soil.
Are your greenhouse kits DIY?
Yes. All our greenhouses are supplied as DIY kits designed for easy assembly. No special tools are required, and each greenhouse comes with a detailed assembly manual with step-by-step instructions and all tools necessary
Do you offer installation assistance?
Yes. We can assist with installation in major cities and surrounding areas, including Cape Town, Johannesburg & Pretoria. We can also offer installation services in other areas - please contact us for more information and our availability.
We do also provide virtual assistance via video, whatsapp or phone call if needed.
Can you help me choose the best location for my greenhouse?
Yes. Sun exposure, wind direction, drainage, and access are key considerations. You are welcome to contact us for guidance before purchasing.
How long does it take to assemble a greenhouse?
Assembly time varies depending on the size of the greenhouse and DIY experience level. On average, smaller models can be assembled in a day, while larger models may take a weekend.
How long does delivery take?
Once your order is placed and payment has been received, delivery takes between 3 - 5 working days depending on your location and products ordered.
Do you ship to farms or rural areas?
Yes, most rural and remote areas are serviced; however, we reserve the right to re-quote or refund orders if delivery to a specific area is not possible or delivery costs exceed our standard pricing. We will contact you should we have issues delivering to your location.
How are the greenhouses delivered?
We work with local couriers such as The Courier Guy & Freight Innovations to deliver nation wide and throughout Southern Africa. Our greenhouses are delivered in multiple large flat-packed boxes.
What are the greenhouse materials?
Our greenhouse frames are powder-coated aluminium. The base of the greenhouse is powder-coated galvanised steel. The panels twin-walled polycarbonate that are lightweight, durable, shatter-resistant, UV-treated, and provide better insulation and light diffusion than glass.
How do I maintain my greenhouse?
We recommend regular cleaning of panels with a mild soap mixture and soft cloth as to not damage the UV coating on the outside of the panels. Regularly checking bolts and fixings, and ensuring anchors remain secure.
Can parts be replaced if damaged?
Yes. Replacement panels and parts are available. Please contact us with your model details and part numbers for replacement.
Do your greenhouses come with a warranty?
Yes. Our greenhouses include a manufacturer’s warranty covering defects in materials. The warranty does not cover weather related damage or damage from incorrect installation.
What is your return policy?
Returns are subject to our refund policy and must be lodged within 7 days of receiving your order. For your refund to be approved your order must be unused and in its original packaging.
Is VAT included in the product price?
Yes all prices include 15% VAT. Please contact us if you would like a Tax Invoice including your VAT number.